I’ve been getting quite a few emails from people wanting to know if I’ve made any progress on the deliverability issues I was facing when delivering email to outlook.com. As good fortune would have it, Microsoft accepted my request to delist my mail server from outlook.com’s internal IP blocklist.
Recently, I was trying to respond to an email delivered to me from an outlook.com sender address. Unfortunately, my response immediately bounced back, and I was informed that my mail server’s IP address had been added to outlook.com’s internal blocklist.
Why on earth would there ever be a need to write such an article one might ask? Well, the current Outlook Office 365 version had me puzzled as I was unable to manually configure an IMAP account according to my preferences. Apparently, “set up your account manually” now translates to let Outlook autoconfigure the account.
A while back I did some consulting work for a small ISP who had received complaints from a few customers that believed they could not use the ISP’s SMTP server to send email to outlook.com or hotmail.com accounts. These customers claimed they never got any bounce message (Non-Delivery Report) in return, so they firmly believed the problem resided with the ISP.