OTRS 5 – MailAccountFetch does not retrieve new mail
Time for another unfortunate run in with the OTRS 5 Daemon. Again I got a call from a customer informing me that OTRS had been idle for a day without creating any new tickets.
Time for another unfortunate run in with the OTRS 5 Daemon. Again I got a call from a customer informing me that OTRS had been idle for a day without creating any new tickets.
A few weeks back I got a call from a customer who complained that OTRS had been idle for a day without creating any new tickets. After some initial troubleshooting it became clear that OTRS was simply no longer able to retrieve mail.
Dump MySQL rdbms … mysqldump: Error 2020: Got packet bigger than ‘max_allowed_packet’ bytes when dumping table ‘article_plain’ at row: 8704 … failed
OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide. This guide explains the steps involved in installing the latest OTRS release on a minimal CentOS 6.2 installation.
OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide. This guide explains the steps involved in installing the latest OTRS release on a minimal CentOS 6.2 installation.